Privacy Policy
This Privacy Policy explains how Zinkra collects, uses and protects personal information when you create an account, place wagers, use our online casino or access our services from Canada. We take your privacy seriously and set out what data we collect, why we need it and how you can manage your information.
Types of data we collect
We collect a range of information to operate your account, process transactions and maintain a secure service. Data falls into three main categories below.
Personal data
Personal data includes name, date of birth, address, email, phone number and government ID when required for verification. We also store account credentials and communications you send to us.
Technical data
Technical data covers device information, IP address, browser type, operating system, device identifiers and log data about your activity on our site. This helps with security, fraud prevention and service performance.
Transactional data
Transactional data includes deposit and withdrawal history, payment method details, bet and game history, currency and timestamps. We retain this information to meet operational, audit and compliance needs.
How we use your information
We use personal and technical data to:
- create and manage your account
- verify identity and comply with legal obligations
- process payments and withdrawals
- monitor for fraud and protect account security
- provide customer support and respond to inquiries
- improve site functionality and resolve technical issues
Data protection practices
We protect your data using industry-standard encryption for data in transit and access controls for stored information. Access to personal data is limited to authorised staff and service partners on a need-to-know basis. We maintain procedures for incident response and regularly review security measures.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site traffic and serve functional content. You can manage cookie settings through your browser, but disabling certain cookies may limit site functionality.
User rights
Under applicable privacy practices, you may have the right to access, correct or request deletion of your personal data. You can also object to certain processing or request restriction of processing where permitted. Requests are handled in line with applicable requirements and identity verification.
Access, correction and deletion
To access, update or delete your account data, log in to your account or contact us. For privacy requests, email [email protected] with details of your request and a copy of a valid ID for verification. We aim to respond promptly and will tell you if any additional information is required.
Information sharing and third parties
We share data with third-party service providers who support operations, such as payment processors, identity verification, analytics and anti-fraud partners. These providers are contractually required to protect your information. We may also disclose data if required by law, to prevent fraud or to enforce our terms.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our services after changes indicates acceptance of the revised policy.