Terms of Use

These Terms and Conditions describe the rules that govern use of Zinkra's online casino and sportsbook services in Canada. They explain the relationship between us and our users, how accounts are managed, and what to expect when you play, deposit or withdraw. By registering an account you agree to follow these rules and any additional terms published with specific promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, device or payment method. Protect your password and do not share login details. Notify us immediately if you suspect unauthorised access. We may require identity and address verification before processing withdrawals or when security checks are triggered. Failure to provide requested documents can result in account suspension or closure.

Eligibility requirements

To use Zinkra you must be at least 18 years old and of legal gambling age in your province or territory. Residents of jurisdictions where our services are restricted may not register. We reserve the right to refuse registration, close accounts or return funds where eligibility cannot be confirmed.

Acceptable platform use

Users must play responsibly and not attempt to abuse the platform. Prohibited conduct includes creating multiple accounts, attempting to manipulate game outcomes, collusion, money laundering, using bots or automated systems, and facilitating fraud. Any activity that unfairly exploits bonuses or technical vulnerabilities may lead to forfeiture of winnings and account closure.

Bonuses and promotions

General rules

Promotional offers are governed by their specific terms. Bonuses typically require opt-in at the time of deposit and may carry wagering requirements, contribution restrictions by game type, maximum bet limits while wagering, and expiry dates. Wagering requirements commonly applied to bonus funds are set out in each promotion and must be met before funds are eligible for withdrawal.

Verification and eligibility

Eligibility for bonuses may depend on deposit method, account standing and completed verification. We reserve the right to withhold or reclaim bonuses and related winnings when a player is in breach of promotion terms or when the account is under investigation for irregular activity.

Deposits and withdrawals

We offer a range of deposit and withdrawal options suitable for Canadian players, including Interac, e-wallets and supported cryptocurrencies. Deposits are normally available instantly. Withdrawals are subject to verification and security checks; processing times vary by method. Default withdrawal limits may apply - for example, limits around CA$5,000 per week and CA$20,000 per month - and higher limits may be available for verified VIP accounts. We aim to process payouts promptly but may delay payments while checks are completed.

Dispute resolution

If you have a complaint, please contact our support team so we can investigate. We will attempt to resolve disputes promptly and fairly. If a resolution cannot be reached, you may consider independent legal advice or contacting consumer protection agencies in your province. Any action must comply with applicable laws and these Terms and Conditions.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and may be notified by email or on-site notice. Continued use of the service after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review the Terms regularly.