Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Zinkra. We are committed to safeguarding your privacy and describing, in clear terms, the types of data we handle, how it is used, who we share it with, and the choices available to you as a player in Canada.

Types of data we collect

We collect information necessary to provide and secure your account, process transactions and improve our services. Data falls into three main categories: personal data, technical data and transactional data.

Personal data

Personal data includes information you provide when registering or updating your account: full name, date of birth, mailing address, email address, telephone number and government ID where required for verification. We also collect payment details needed to process deposits and withdrawals, subject to verification and secure handling rules.

Technical data

Technical data is generated by your device and our services. This includes IP address, browser and device type, operating system, session logs, game activity, pages visited and cookies or similar tracking identifiers. This data helps us keep accounts secure, prevent fraud and ensure the site works on mobile and desktop devices in Canada.

Transactional data

Transactional data covers deposits, withdrawals, wagers, wins and losses, bonus activity and payment confirmations. We retain records of transactions to meet operational, compliance and dispute-resolution needs.

Use of information

We use collected data to create and manage your account, verify identity, process payments, respond to support requests, maintain security and detect suspicious activity. Transactional and activity data is used for account statements, regulatory reporting and to ensure fair play. Aggregated and anonymized information may be used for analytics and service improvements.

Data protection practices

We implement reasonable technical and organizational measures to protect personal information. This includes encryption for data in transit, access controls, regular security reviews and anti-fraud monitoring. Only authorized staff and service providers with a business need can access identifiable data.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, improve site performance and measure usage. Some cookies are essential for the cashier and game delivery. You can manage cookie preferences via your browser, but disabling certain cookies may affect functionality.

User rights

If you are a Canadian user, you have rights to access and correct your personal information and to object to certain processing where applicable. You may request a copy of personal data we hold about you and ask us to correct inaccuracies. We will respond to verified requests in line with applicable privacy laws.

Access, correction and deletion of data

To access, correct or request deletion of your personal data, contact our support team through the account help area. We may require identity verification before making changes. Certain records may be retained where needed for legal compliance, fraud prevention or to resolve disputes.

Information sharing and third parties

We may share data with trusted service providers who perform services on our behalf, such as payment processors, identity verification vendors, customer support platforms and analytics providers. We also disclose information when required by law or to prevent fraud. All third parties are contractually required to protect data and use it only for permitted purposes.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect operational changes. Material changes will be posted on our site and, where appropriate, notified through your account. Continued use of Zinkra after changes indicates acceptance of the revised policy.