Responsible Gambling Policy

We take responsible gambling seriously at Zinkra. Player safety and controlled play are central to how we operate, and we provide practical tools and clear guidance so you can enjoy our site while staying in control. If you ever need help, we encourage you to use the controls below or contact support for assistance.

Player protection principles

We believe gambling should be a form of entertainment, not a source of harm. We promote responsible play by offering easy access to account controls, clear information about risks, and prompt support for players who want to limit or stop their activity. We respect privacy and handle self-exclusion and limit requests promptly.

Activity-control tools

Our suite of controls lets you tailor your account activity to match your comfort level. You can change these settings in your account or contact support to get help setting them up.

Deposit limits

Set daily, weekly and monthly deposit caps to control how much you add to your account. Reductions take effect immediately. Requests to raise limits may be subject to a verification or cooling-off period for your protection.

Loss limits

Loss limits help you manage how much net loss you accept over a set period. These can be configured alongside deposit limits and are enforced at the account level.

Time limits and session reminders

Use session limits and reality checks to track time spent playing. You can opt in to receive periodic reminders during sessions, and set maximum session lengths to prevent prolonged play. Account breaks are available for short pauses, and longer breaks or exclusions are available if needed.

Self-exclusion

If you need to stop playing, you can self-exclude from the site. Self-exclusion is applied immediately and prevents you from logging in or receiving promotional messages for the chosen period. Options range from short breaks to long-term or permanent exclusion. If you choose to lift an exclusion, reinstatement is handled carefully and may include waiting periods and verification.

Signs of problematic behaviour

• Increasing the amount or frequency of deposits to chase losses
• Neglecting personal, work or family responsibilities because of play
• Borrowing or using funds intended for essentials to gamble
• Unable to stick to pre-set limits or repeatedly cancelling limits
• Feeling anxious, guilty or secretive about gambling activity

Tips for maintaining control

Plan ahead by setting deposit and session limits. Treat gambling as entertainment and stick to a budget you can afford to lose. Take regular breaks, avoid chasing losses, and don’t gamble when stressed or intoxicated. If you share an account or device, use strong passwords and consider blocking access when you need to stay away.

Professional help and support organisations

If gambling stops being fun, please reach out for help. Provincial and national resources can offer confidential support, counselling and referral services. In Ontario, ConnexOntario provides 24/7 assistance at 1-866-531-2600. You can also contact Gamblers Anonymous or your provincial gambling helpline for local meetings and treatment options. If you need help setting limits, self-excluding, or speaking to an advisor, contact our support team and we will assist you.