Contact our team
Need help? Zinkra support is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach us via live chat for the fastest help, or send documents and detailed queries by email for a full review. For payments and withdrawals, use the dedicated addresses below. Our team aims to respond promptly, guide you through verification steps, and help resolve login, deposit or payout issues so you can return to play quickly, or raise a complaint if needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account help) |
| General enquiries | [email protected] (product and general queries; email response Mon-Fri) |
| Affiliate enquiries | [email protected] (partnerships and offers) |
| Phone | +1 416 582 7391 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET |
Contact by email
For detailed requests, account issues, or queries that need explanations or documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line, attach any relevant files, and include up-to-date contact details to avoid delays. We aim to reply promptly and may ask for additional information to process your request.
Send us a message
Name Email Message Send messageResponse Time
Our support team aims to respond quickly to all requests. Most inquiries are answered within one business day, while more complex issues, such as KYC verification, payment investigations or security reviews, can take longer depending on the case and any required documents or third-party checks. We’ll keep you updated throughout the process.
Feedback
Your feedback matters, so tell us what you like or what could be improved. Share suggestions, feature ideas or any issues you’ve noticed and our team will review them carefully. We use user feedback to improve the site, streamline features and make your experience smoother. Thanks for helping us make Zinkra better for Canadian players.